Product Tour: PureCloudCX Maturity ChallengeCX Buyer's Guide

Genesys is the easiest cloud-based software solution for mid-sized call centers. Connect with your customers based on their preferences - chat, social, text, email, or call. Improve business processes by reducing your technology stack and leveraging powerful automation tools to simplify manual tasks. Give your team a single, easy-to-use application that handles every customer interaction seamlessly. Agents will love it, NPS will improve, and you’ll realize proven ROI in as little as 90 days.

Get up and running fast for long-term benefits
Easy to deploy, Easy to use An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.

The power to grow
Genesys Cloud (formerly PureCloud) gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.

Understand what’s happening
Interactive dashboards give you a consolidated view of customers, call centre agents and interactions — across all channels and locations. Reap the benefits of proactive contact centre analytics and insights.

Manage your people and systems
Native, intuitive analytics provide powerful insights — from high level summaries down to customised and detailed views. Leverage these tools to develop and make the most of each employee.

Featured customer stories: Great brands doing great things with Genesys