Imagine Inspire Innovate Implement
A Technical & Professional Services Enterprise
Imagine Inspire Innovate Implement
Our Program and Project Management approach is based on lean and agile principles. Our robust project management processes are designed to address our client’s objectives of flawless execution of projects leading to project completion on-time, on-budget leading to meeting all business metrics.
We design, build and deploy Cloud Based Enterprise Contact Centers (Call Centers, Customer Assistance Centers, Tier 1/2 Help Desk).
Our Service includes:
Contact Center: i4 manages end to end Customer Service Centers (call centers/help desk) for various Federal agencies.
This includes:
- Handling inbound calls
- Making outbound calls
- Adopting industry benchmarks which include lower abandonment rate, faster average speed to answer, higher percentage of bilingual agents and applying relevant skill sets thus resulting in a highest first call resolution.
- We offer a set of multi-channel features that includes 24X7 LiveChat as well as responses via email and social media (Facebook, Twitter).
Records Management: Data Intake & Lifecycle Management of records from the time they are created to their eventual disposal. This includes:
- Identifying
- Classifying
- Storing
- Securing
Mail Services: Managing full cycle of mail processing from incoming to outgoing. This includes
- Pick up
- Sort
- Log
- Accountable mail
.
- Retrieving
- Digitizing
- Archiving
- Tracking & destroying or permanently preserving records.
- Distribute all incoming mail
- Verify addresses
- Apply postage and deliver mail to the appropriate departments.
- i4 is furnished with fully functional postage meter and shrink wrap machine
Print Services: Manage High Volume client centric print/fulfillment & storage services. i4 is fully equipped with:
- Multiple high volume color printers
- High speed color scanners
- Large production folder inserter
- Machine
- Postage meter
- Shrink wrap machine
IT Services:
- IT Program Management
- Software Development
- Ubiquitous Enterprise Computing
- Strategic Planning (including Portfolio Planning, Organization Design)
- System Design & Integration,
- SharePoint Services
- Cyber Security
Professional Services:
- Project Management
- Enterprise Contact Centers
- Enterprise Document & Content
- Management
- Data Analytics
- Earned Value Management
- Business Process Management
- HR Support Services
- Warehouse Operations
